Personalized Gifts by JoAnn
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About Us


Shipping Policy

Most orders are shipped within two business days of receiving cleared payment, via the USPS, First-Class or Priority-Mail. Faster shipping services are available upon request.  International shipping rates via USPS available upon request.

Returns Policy

We will accept the return of defective products for replacement or refund. Notification of defective merchandise must be made within 3 days of receipt of shipment.

Claim Procedure:

  • Contact us with the following information within 3 days of receipt of shipment:
    Your name, order date, date received, item description,     a brief description of the damage.

  • We may request the return of the original package, or we may request that you retain the shipment including packaging for a minimum of two weeks after filing claim to permit inspection and or pick-up the package by the shipper.

If you have any questions about these policies, the practices of this site, or your dealings with our website, please see contact information below:


Mail to: Personalized Gifts by JoAnn, PO Box 151, Maplecrest, NY  12454
Phone:(518) 734-5136
Fax: (518) 734-5296
                        e-mail:          giftsbyjoann@hvc.rr.com
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